Demonstrably well organised
Addiction Support works in line with the regional Wmo quality framework of Brabant Noordoost-Oost and the Dutch Care Quality, Complaints and Disputes Act (Wkkgz).
Working area: the Brabant Noordoost-Oost region in the Netherlands (Oss, Bernheze, Boekel, Maashorst and Land van Cuijk) and surroundings. Support is provided on the basis of a municipal social-support (Wmo) decision or a personal care budget (PGB).
Complaints procedure (Wkkgz)
If you have a complaint about our services, please raise it with Robert first — most issues are resolved together. If not, you can turn free of charge to the independent complaints officer (internal procedure) and, if needed, to the external disputes body. Complaints are taken up within 10 working days and resolved within six weeks at the latest.
Client satisfaction
At least once every two years, Addiction Support surveys client experiences in line with the regional Wmo quality framework — including: how do you rate the quality of support, does it match your needs, and does it improve your self-reliance and quality of life? Improvements are demonstrably acted upon and the results are public.
Registrations & certificates
- GGZ-agoog (certified mental health social worker) — professional registration available on request
- AGB code 41549095 · Chamber of Commerce 96029315
- Current certificate of conduct (VOG)
- Bachelor of Social Work (BSc)
Working method & quality system
Addiction Support uses a lightweight quality management system fitting a small practice: a Plan-Do-Check-Act cycle, periodic evaluation (at least yearly) of the goals in the care plan (‘trajectplan’), and a fixed procedure for reporting incidents and data breaches.
- Reporting code for domestic violence and child abuse — the statutory step-by-step protocol is demonstrably applied.
- Subcontracting — support is delivered in person. If a third party is engaged by exception, this is reported to the municipality in advance.
- Privacy — client data is processed in accordance with the GDPR; see the privacy statement.
- Care plan (trajectplan) — goals are drawn up together with the client, formulated SMART and evaluated at least yearly.
What we measure and improve
- Client experiences — surveyed at least once every two years, with improvements demonstrably acted upon.
- Intake, progress and exit — mapped annually.
- Early drop-out — analysed annually, with corrective measures where possible.
- Complaints — reported annually to the region by nature and cause, including improvements.
Your rights as a client
- Freedom of choice — you choose your own provider.
- Independent client support — you are entitled to free, independent client support in dealings with your municipality.
- Participation — clients have a say in how support is organised, via periodic evaluations and client consultation.
Safety and cooperation
- Safety risks are mapped at the start, discussed with the client and reviewed at every evaluation.
- Child check — at intake we always check whether children are involved and whether their situation is safe.
- Informal carers — the load on family members is taken into account; we refer on where overload threatens.
- Cooperation across the care chain — where several providers are involved, tasks and case coordination are recorded and aligned at least yearly.
Calamities
Serious calamities and incidents of violence are reported within three working days to the Wmo supervisor of the regional public health service (GGD Hart voor Brabant).